Michael Ebaugh, CEO, InDxLogic

Health records are the building blocks for offering meticulous and efficient healthcare services. Thus, healthcare providers are increasingly turning to paperless records to improve the efficiency, quality, and safety of medical care. However, despite these varied benefits,digital record-keeping also comes with its underlying challenges in terms of administrative burdens. Most healthcare facilities rely on manual procedures for document management, requiring their medical and staff personnel to manually feed each data into the digital health records system, review documents, verify duplicates and retrieve records when required. But with large volumes of information to process, it becomes overwhelming for them to manually perform these repetitive document indexing tasks. This can further lead to errors while creating gaps in data collection and performance monitoring.

Perfectly understanding these challenges, InDxLogic, a leading innovator in document management services has stepped forward to resolve them through its automated intelligent document indexing software and services. Incepted in 2004, the pioneering company offers top-notch automated health information management services within multiple EMR environments to automate the reconciliation process and deliver documents to the electronic medical record system while improving the overall healthcare quality and quality metric data acquisition. Its award-winning health information technology streamlines the standard document routines, greatly reduce the operational costs and improve productivity with rapid results. This reduces the indexing overhead of healthcare organizations and allows them to redirect their staff towards patients and practice-centric activities such as delivering health care services, scheduling follow up or revenue cycle activities.

Enabling Quick and Efficient Health Information Management

InDxLogic’s advanced automated patient and document matching routines provide the technological capabilities for data security while enabling health organizations to rapidly assimilate actionable data from disparate health informatics sources such as pdf’s, scanners, downloads, and report writers.

We manage incoming patient document sources and use our technology to automatically identify the important indexing metadata of patient name, document name, date of service, associated order and document delivery and index within the patient’s chart. Enlisting InDxLogic services enables any organization with repetitive indexing tasks to rapidly achieve informatics indexing automation, with a high degree of granularity,” says Michael Pendleton, the SVP of InDxLogic.

The company believes that automation is only efficient when it’s accurate. Thus, it offers a Document Management System that is not just automated but also accurate and affordable.

“Healthcare organizations that leverage InDxLogic services experience extremely high automation rates for seamless integration with document automation rates exceeding 90% for all incoming health informatics workflows. With InDxLogic services, a single operator at 1 FTE can easily manage over 100,000 incoming documents per month,” adds Michael.

InDxLogic’s solution eliminates operation errors and consistently reduces operational costs by as much as 60-80 percent. It also provides healthcare organizations with significant ROI and enterprise-wide standardization while helping them better connect with patients and their records.

Serving Clients with Excellence

InDxLogic’skey to success lies in its ability to foster a true partnership with its clients. Being a true service partner, the inventive organization has always kept the customers’ needs at the forefront of its operations. Its proficient team of health, informatics, and technology specialists works directly with clients to understand their needs and workflows and strives to provide world-class solutions that meet their requirements. The customer-centric company always strives to exceed its customers’ expectations by ensuring its products and services perform in the intended manner, while supporting best practices for health informatics management with reporting, accountability, and automation routines. Over the years, InDxLogic has helped many healthcare organizations in rapidly transforming their HIM operations.

Illustrating their experience with InDxLogic, the EMR Manager at a Federally Qualified Health Center says, “InDxLogic has transformed the way our agency maneuvers documents. Because of the many automated features that it offers, we are able to create enormous efficiencies in our records processing. This in turn allows us to focus resources on delivering care for our patients. Not to mention the team at InDxLogic is second to none, whether it is troubleshooting an issue or training on new features, they are knowledgeable – engaged and a joy to do business with.” Such positive responses from its clients certainly testify to its unwavering service standards and a strong commitment to customers’ success.

“It is easy to keep customers happy when your product and services are customizable and reduce overhead. We train and execute at the operational level and provide unique and specialized reporting metrics to follow and promote progress. Our systems and processes are examined by a third party audit annually for adherence to control and security procedures. The report data drives the system,” elucidates Michael.

Gearing Up For a Brighter Future

Moving ahead, InDxLogic aims to continue bringing real value to its clients through its exemplary information management solutions and services. Backed with industry-leading solutions,client-centric approaches, and value-proposition, the company is poised to grow significantly in the health information management industry.

According to Michael, the greatest challenge within health care throughout the world is enabling healthcare providers to have near real-time access to a patient’s health care data in a secure and meaningful fashion, regardless of their location. And by offering this very service to thousands of healthcare providers and tens of millions of patients across multiple North American US healthcare environments, InDxLogic is paving its way towards a very bright future.