Dr Ong Kee Liang, Managing Director of LifeCare Diagnostic Medical Centre
Diagnostics play a pivotal role in defining the medical path for any patient. The integrity of the reports is the sole criterion to decide future treatment, so it’s important to have such diagnostics centers that truly align with medical ethics and global standards. One holistic diagnostics service provider that has surpassed all expectations and has risen to the spotlight is LifeCare Diagnostic Medical Centre. The company is committed to transforming the diagnostic services that will be a step ahead in shaping the future of the healthcare industry.
Headquartered in Kuala Lumpur, Malaysia, LifeCare Diagnostic Medical Centre is Malaysia’s one-stop medical center offering various health screening and diagnostic services. The company started its journey in 2005 as an Ambulatory Care center and from the past 15 years, it has grown humbly from 8,000sqft to 110,000sqft with well-equipped advance health screening, diagnostic and laboratory services. It has since evolved into a large, profitable, technology-laden institution providing a range of healthcare services that are effectively more accessible, affordable, and personal.
Delivering Wide-ranging Premium Diagnostics Services
LifeCare is well equipped with laboratory facilities which include Clinical Chemistry, Immunoassay, Hematology, Serology, and Urinalysis. It uses advanced analyzers with automated workflow series for efficiency, top-quality testing, reliability, and rapid turnaround time.
The imaging facility is equipped by GE Healthcare, the global leader in medical technology and digital solutions innovator. The company provides specialized imaging services to evaluate a wide range of diseases, disorders, and injuries during general radiography, ultrasound, CT scan, MRI, bone densitometry, and mammography.
In addition to being appointed as the panel for Visa medical examinations for Australia, New Zealand, United Kingdom, and Canada immigrations, LifeCare has a growing list of multinational and local corporations/small-medium businesses that appointed the company as their go-to staff annual health check-up service provider. It also houses a Day Care Surgical Operating Theatre Centre where visiting surgeons can perform various minor procedures on patients before they are discharged on the same day.
At the time of writing, LifeCare has 28 specialist clinics supporting the LifeCare ecosystem, including Aesthetics, Cancer Centre (Oncology), Clinical Neurofeedback, Dental Clinic, Dermatology (Skin) Clinic, Dietetics Nutrition, Ear, Nose & Throat Clinic, External Counterpulsation (ECP), Eye Centre, Internal Medicine (Heart) and many more.
Standing Apart from the Crowd
LifeCare is Malaysia’s leading one-stop health screening medical center, complemented by a core group of multidisciplinary specialists and allied health professionals. The company offers same-day results and consultations by Doctors and Dietitians. It has an e-commerce storefront that makes good use of digital marketing providing various health screening/medical checkup packages online for those who prefer to buy upfront before they visit the medical center. Its in-house membership programs allow members to enjoy greater cost savings with a range of lifestyle rewards when they sign up for long term health check services.
LifeCare provides personalized and customized services with a deep-dive focus on the respective health conditions of the customers. It takes true pride, joy, and absolute commitment to delivering quality preventive healthcare to everyone making them stand out in the eyes of the customers and patients.
Committed to Client Success
LifeCare’s culture and core values are like its brand name: Longevity, Integrity, Friendly, Excellence, Compassion, Accountability, Reputable, and Ethical where the company cherishes the trust that customers have placed in them which makes the company go to greater lengths to operate LifeCare with great ethics and in a trustworthy manner. The company considers that every doctor, nurse, and healthcare consultant is the Brand Ambassador of LifeCare who upholds our Brand Values in high spirit.
The company has designated team healthcare consultants who are always in touch with customers and follow up whenever necessary. Besides, by continuously investing in health tech and customer engagement tools (AI Chatbots, AI Machine Learning) it is forging a stronger relationship with customers and empowering them with personalized options and personal medical records to manage their health alongside LifeCare, thus resulting in incremental customer lifetime value for LifeCare.
Future Roadmap
LifeCare’s health goal has always been helping customers to stay healthy through preventive care, health education, and wellness programs. The company believes in the saying ‘Prevention and early detection is better than cure.’ It has saved lives through early treatments at the most minimal cost.
Today, LifeCare cemented its positioning as Malaysia’s leading primary care and diagnostic medical preventive center focusing on medical investigations for Pre Clinical detection of Non-Communicable Diseases (NCDs). It is the winner of ‘Diagnostic Provider of the Year’ and ‘Primary Care Provider of the Year’ from Healthcare Asia Awards 2019 and won the ‘Golden Brick Award’ in August 2019. LifeCare is set to open its digital healthcare & lifestyle shopping mall in 2021 with more medical centers planned in other locations within the next 24-36 months. LifeCare Group is and will have digital expansion in mind over the next few quarters by providing a set of robust and engaging digital touchpoints to engage mobile-savvy customers and patients, namely an all-new digital storefront, more self-service features, and enhanced personalization contents to make preventive healthcare more accessible and relevant to valued customers. The team seeks to strengthen leadership as Malaysia’s and region’s top ambulatory care and diagnostic medical center with a robust digital healthcare ecosystem that rivals none.