Today, healthcare in most of the developed countries is ailing and in dire need of help. Yes, of course, medical treatment has made remarkable progress over the years. But the delivery of that treatment is often profoundly ineffective, inefficient, and user-unfriendly. This is because most hospitals still lack the technology and design thinking to optimize processes and deliver healthcare services more efficiently and affordably to the masses. They often struggle to find insights, resources, and the process transformation know-how to leverage tech in the delivery of healthcare services. Thus, there exists a need for a meaningful organization that can help the healthcare industry understand technologies out there to the point that the industry can plan its strategic direction. SANCY Berhad, a leading end-to-end next-generation healthcare technology and IT services company is uniquely positioned to address this need.
Founded with a vision to help healthcare service providers and hospitals run better, the forward-thinking Malaysian company is dedicated to applying design thinking and digital process transformation to revolutionize hospital management systems, medical imaging systems, and digital healthcare applications. “SANCY”– the word stands for the largest Yellow Diamond in the world. Given the experience of the management team of Sancy Berhad, the company has been achieving status in the healthcare industry for itself.
The Incredible Journey of SANCY
The CEO of Sancy Berhad, Mr. P.Chakravertty, and the major shareholder of Sancy Berhad, Dr. Izhar Che Mee had been in the business of Healthcare since 2010. They were involved in managing the HIS development activities for a multinational hospital group spread in 4 countries with more than 30 hospitals. After successfully building up that business, they sold the company to a listed company while retaining the healthcare business. They injected this healthcare business into a new entity called Sancy Berhad in December 2017 with a clear objective to become one of the top companies in healthcare solutions.
Understanding the needs of the healthcare industry, SancyBerhad decided to first acquire an optimal hospital information system (HIS) with a good track record and then enhance and localize it as per the needs of the country in which the product is sold. It also employed the best subject matter experts to direct the future enhancement and develop a robust product line supporting the current needs of hospitals. “Processes, Products and Subject Matter Experts are critical for any digital transformation and Sancy Berhad has extensively worked to achieve the same,” opines Mr. Chakravertty.
Within just 2 years, SANCY became the very first provider of ITBPO (IT business process outsourcing) services to the healthcare and hospitals sector in Asia, with 28 hospitals in their portfolio. Currently, it offers a wide array of products inclusive of HIS, PACS, LIS, REHAB, IVF, OT Management, Blood Bank, and many more. IDS Med which has operations in 8 countries in Southeast Asia is the distributor for Sancy Healthcare’s range of products. “It has always been of the utmost importance for SancyBerhad to give unparallel support to all the customers. Sancy has invested heavily on the post-sales support team,” asserts Mr. Chakravertty.
Delivering a Broad Spectrum of Healthcare Products
Since its inception, Sancy has been driving digital transformation in the healthcare industry with its innovative solutions. It has a wide array of products to support all healthcare organizations starting from a small clinic to a large hospital or a chain of a hospital. One of its key products that has set a benchmark in the healthcare industry with its ability to support healthcare organizations in going digital and meeting their strategic goals is digitalSENSE, a state-of-the-art digital Hospital Information Management System. “The HIS has evolved over the years into a fully end-to-end modular-based solution for healthcare organizations. This multi-tenancy product can be deployed on-premise and also on the cloud,” affirms Mr. Chakravertty.
SancyBerhad has also developed an Insurance Data Exchange and Analytical System called IDEAS to bridge the gap in the Guarantee Letter approval process between hospitals & Insurance companies for patients. Currently, it has been promoting IDEAS in Malaysia, the Philippines, and Sri Lanka. The pioneering company is adopting the “Pay-Per-Use” model for all the products which are supporting the industry in these difficult times of COVID.
Developing a Long-Lasting and Productive Bond with Clients
The customer-centric company follows an advisory-based approach to build long-lasting relationships with its customers. “Most of the senior management in the target sectors are not exposed to digital technology and how these developments can help them grow, scale, and become global enterprises. To this end, SANCY Berhad has taken the TRAIN – CONSULT – DIGITALBLUEPRINT – DEPLOY approach, elucidates Mr. Chakravertty.
It aims to provide the best in terms of technology that enables digital process improvement for hospitals supported by world-class subject matter experts, ITBPO operations, and comprehensive intellectual property. It is also committed to revolutionizing the commercial models to deploy these technologies. Moving ahead, it aims to become the industry leader in Healthcare Information Management Systems, providing premier support for hospitals in their development to deliver affordable quality healthcare by leveraging technology and process innovation.
Continues On Its Path of Innovation
With the healthcare industry showing lots of promises for growth in the coming years, SancyBerhad is focused to bring high-quality affordable solutions to support the mainstream hospitals with the digitization of all their operational needs. The company has recently launched products on home care solutions with the capability of homecare equipment integrated into hospital EMR and teleconferencing capabilities. Another focus of SancyBerhad is on equipment maintenance and e-procurement for non-clinical operational needs for hospitals. These products are already developed and SancyBerhad plans to launch them in the last quarter of 2021.
Understanding a gap for referral of a patient between general practitioners and hospitals consultants which is currently a manual process, SancyBerhad has also embarked on the development of a common platform to streamline and digitize the process. Currently, it has offices and distributors in the Middle East, Eastern Europe, and South East Asia in addition to some penetration in total Asia. The innovative company has a clear roadmap to enter the world market by 2024 and it has taken the first step to get listed in the LEAP market by the first quarter of 2022.