Randy Whipple, Founder, Randall Tech

The healthcare industry is facing several changes that pose new challenges to every healthcare organization. In particular, the ambulatory care setting in healthcare is experiencing significant challenges due to the shift in the industry.With the industry transitioning from volume to value-based care, the health system executives are challenged to reengineer their ambulatory strategy to meet patient demand, ensure better care all while reducing costs.The fast-evolving government-regulations, technological innovations and the increasing healthcare costs make it even more complicated for healthcare professionals to meet the objective. 

Thus, to help lead the medical practice through the maze of changing technology and guide the practice administrators across the minefield of regulations, Randall Technology Services, LLC, a leading managed service provider in the US came to the forefront.Specialized in practice management and electronic healthcare application support, the innovative company provides a host of services to enhance the productivity of ambulatory clinics and physician groups across the U.S. Its EHR (Electronic Health Record) and Practice Management (PM) consulting serviceshelp the healthcare organizations to navigate the changing regulatory environment, streamline operations and improve workflow.

Successful Journey over the Years

Randall Technology had a humble beginning in 1981 as a computer retail chain, ComputerLand in Amarillo, Texas. However, over time, the company grew its expertise and evolved into a fully-featured Managed Services Provider in February 2009. Born from the evolution of a 28-year-old computer retail chain, Randall Technology had a strong networking experience and technical know-how of EHR/PM systems that enabled it to address thetechnical needs of healthcare clinics. Today, the pioneering company monitors and supports clinics across the U.S. in their use of Allscripts Professional EHR and PM. Being a narrow-focused, fully-featured managed services provider with more than 11 years of industry experience, the pioneering company is now well-positioned to provide the all-inclusive support a clinic needs.

“Historically, a clinic’s main role was to see patients and provide care. Today, they have a myriad of other pressures to battle with during the course of a day. Randall Technology Services, LLC strives to help the clinic staff focus on the patient not on technology,”says Randy Whipple, the owner of Randall Technology Services, LLC.

Along with monitoring and maintaining the network, servers, and workstations, the company also brings real-life, in-clinic consulting to improve workflow, lessen clicks and create a better electronic medical record.

Providing Complete Support for EHR and PM Implementation

Having consultants that know the product inside and out, Randall Technology is able to address all the clinical needs of its clients. When it comes to EHR, the adept consultants at Randall Technology work with the providers showing them how to save clicks, creating high-performance templates and fine-tuning workflow. Meanwhile, for assisting clients with PM, they create reports, uncover inefficiencies, and show the staff ways to save money, collect more money and do it faster. The company also monitors and maintains the networks and servers, using the latest tools to keep the end-user experience as fast as possible. 

“We are the go-between in the clinic’s relationship with the software vendor. We facilitate upgrades, manage the implementations, create interfaces and develop long term solutions for archived data,” elucidates Randy.

Factors Contributing to the Uniqueness of Randall Technology

When asked about the differentiating factors of the company, Randy asserts,“Our mindset sets us apart from a standard MSP as we understand the support we provide not only affects the clinic staff but more importantly our support affects patients as well.”

While businesses these days try to move their focus in multiple directions, Randal Technology strongly believes in focusing on one application to maximize success.

“We are leaders in our field because of our focus on one application. No one knows this EHR/PM as we do. We are not trying to be all things to all businesses. We are sticking what we know and we know what they need to see patients,” says Randy.

Aims to Attain the Highest Level of Customer Satisfaction

Another key factor that sets Randal Technology apart from the rest is its commitment towards customer support. The company has been using an industry-leading remote monitoring and management tool since 2004 along with the latest in support tools that enable it to quickly respond to a request for support. Since its inception, Randal Technology has supported many clinics across the U.S. in their use of Allscripts Professional EHR & PM and helped them in transforming their processes and capabilities with its efficient solutions. Its strong commitment to clients’ success reflects in many wins it had over the years.

While describing the experience with Randal Technology, one of its grateful client remarks,“Randall Tech has been extremely helpful in addressing all of our EHR needs when necessary. Management and other employees within the company are responsive to all of our concerns and able to explain all issues. They also helped us inidentifying many issues and concerns which were not addressed previously.”

Another client shares,“We hired Randall Tech three years ago and have never been happier. Randall Tech allows us to maximize the performance of our EHR and ultimately increase our productivity and quality of care for our patients.”

Such positive responses from its clients certainly testify its unwavering standards and market leadership.

Intends To Further Expand Its Services

Currently, the company supports clinics in 21 states and it plans to further enhance its services to improve its clients’ experience. Most clinics these days experience more downtime, less control, fewer features and hamstring functions such as printing and scanning when they move to the cloud. Thus, Randal Technology is moving the clinic’s EHR/PM from the cloud back to on-premise servers to help them save money, eliminate the hassle factor and avail the medical records without internet access. Meanwhile, the company is also focusing on continually adding expertise to its staff to support other clinical EHR systems.Moving ahead, the preeminent company endeavors to further broaden its support of ancillary applications such as LIS, DICOM and PAC systems and become the one-stop-shop for the clinics that use the EHR it supports.